Article

Customer satisfaction in the digital era: evidence from Islamic banking

2021-01-22

Abstract excerpt

<title>Abstract</title> <p><bold>Purpose</bold>: Based upon an extended SERVQUAL model, this paper attempts to contribute to the Islamic banking literature by examining the impact of digitalization, as a service quality dimension, on customer satisfaction.<bold>Design/methodology/approach</bold>: Two dimensions, i.e. digitalization and compliance are added to the existing SERVQUAL model of five dimensions. Result...

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Literature Corpus work: 7ceb3f87-016a-5914-aa16-11f4851e4e6d
DOI: 10.21203/rs.3.rs-24909/v3

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