Article

Impact of Service Quality on Patient Satisfaction, Perceived Value and Customer Loyalty Among Geriatric Patients in a Tertiary Care Hospital, Chengalpattu District: A Mixed Method Study

2026-05-26

Abstract excerpt

<title>Abstract</title> <p>BACKGROUND Service quality is an essential factor influencing patient satisfaction, perceived value, and customer loyalty among geriatric patients in healthcare settings. This study evaluated the impact of service quality dimensions including trust, functional quality, emotional quality, and social influence on patient satisfaction, and assessed the relationship between patient satisfa...

Topics

Open a Topic to create a Post that cites this publication.

Chronic Disease Management Strategies

Identifiers and source

Literature Corpus work: cc3a3b3b-5504-5232-995a-29dd6746edd4
DOI: 10.21203/rs.3.rs-9759115/v1

Open publication

Related research

Semantic proximity does not establish scientific evidence.

Click a neighbor to travelStep 1 · 12 closest

Impact of Service Quality on Patient Satisfaction, Perceived Value and Customer Loyalty Among Geriatric Patients in a Tertiary Care Hospital, Chengalpattu District: A Mixed Method StudyDOI 10.21203/rs.3.rs-9759115/v1Read

Determinants of Patients’ Satisfaction in Gamby Teaching General Hospital, Bahir Dar, EthiopiaSemantic proximity Read

Development and Validation of a Customer Satisfaction Measuring Instrument With Laboratory Services at The University Hospital of KinshasaSemantic proximity Read

Perceived Healthcare Quality, Patient Satisfaction, and Loyalty in Egypt’s Health Insurance Organization: A Multivariate AnalysisSemantic proximity Read

Measuring Perceived Service Quality with the SERVQUAL Model: A Case Study of a Health Tourism AgencySemantic proximity Read

An Exploration of Perceived Service Quality in Public Healthcare Institutions in South West Ethiopia: The Case of Mizan-Tepi University Teaching HospitalSemantic proximity Read

Inpatient satisfaction survey based on national standard satisfaction questionnaire conducted in a tertiary hospital in Shenyang, ChinaSemantic proximity Read

Assessing Patient Satisfaction in Tertiary Hospitals: The Impact of Social Factors and the Adaptation of HCAHPS in ChinaSemantic proximity Read

Determinants of Patient Satisfaction with Pharmaceutical Services in a Nigerian Naval Medical CentreSemantic proximity Read

Hospital Service Quality Based on HEALTHQUAL Model and Trusting Nurses at Iranian University and Non-University Hospitals: A Comparative StudySemantic proximity Read

Patients’ Satisfaction with the Quality of Nursing Care: A Cross-Section StudySemantic proximity Read

Factors influencing patient satisfaction in home care services: A systematic reviewSemantic proximity Read

Patient Perceptions and Satisfaction With Healthcare Services in Primary Healthcare Facilities in Ngala Lga, Borno State, NigeriaSemantic proximity Read