An Exploration of Perceived Service Quality in Public Healthcare Institutions in South West Ethiopia: The Case of Mizan-Tepi University Teaching Hospital

Abstract excerpt

<title>Abstract</title> <p>This study assesses healthcare service quality at Mizan-Tepi University Teaching Hospital (MTUTH) in Southwestern Ethiopia, applying the SERVQUAL model. Employing mixed methods, the research involved surveys of 80 in-patients and 57 staff members, alongside in-depth interviews with key informants. Findings reveal significant gaps between patient expectations and perceptions across all S...

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• Aged
• Cluster Analysis
• Clustering Algorithms
• Diabetes Mellitus, Type 2
• Genomics and Rare Diseases
• Glycated Hemoglobin
• Phenotype
• Primary Health Care

Identifiers and source

Literature Corpus work

17874df0-10a1-53e1-a639-e8abc6743f99

DOI

10.21203/rs.3.rs-8012331/v1