Article

Serv-India Instrument for Measuring Service Quality in Healthcare: Development and Pilot Testing

2024-10-11

Abstract excerpt

<title>Abstract</title> <p> <bold>Aim:</bold> The aim of the present study was to develop a viable instrument for measuring service quality (SQ) in the healthcare sector, including a new pool of factors identified that largely influence service quality primarily in the Indian healthcare sector (SERV-INDIA questionnaire). <bold>Methods:</bold> An item pool was created by utilizing the SERVQUAL questionnaire as...

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Literature Corpus work: 6f4886a4-17e3-55ce-a07e-74d120880137
DOI: 10.21203/rs.3.rs-4893782/v1

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