Article

Measuring Perceived Service Quality with the SERVQUAL Model: A Case Study of a Health Tourism Agency

2025-10-13

Abstract excerpt

<title>Abstract</title> <p>Purpose The main purpose of this research is to comprehensively measure and evaluate the perceived service quality of foreign national patients who received services from a private health tourism agency operating in Istanbul, within the framework of the SERVQUAL model [1]. The secondary purpose of the research is to examine in detail the relationships between patients' socio-demographic...

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Literature Corpus work: e155660b-af32-5cb7-b424-39db70cbce25
DOI: 10.21203/rs.3.rs-7829929/v1

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