Article

Development and Validation of a Customer Satisfaction Measuring Instrument With Laboratory Services at The University Hospital of Kinshasa

2020-12-15

Abstract excerpt

<h4>Background: </h4> In clinical laboratory, monitoring customers’ satisfaction is an important indicator of the quality management system and required by laboratory quality standards, such as ISO 15189: 2012 and ISO17025: 2017. However, there is no reliable and valid scale to measure clinical laboratory customers’ satisfaction in Democratic Republic of the Congo. In this article, an instrument for measuring cust...

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Literature Corpus work: 5d5ae11a-fa42-59b8-a2ac-cb401ed1f223
DOI: 10.21203/rs.3.rs-124195/v1

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