Article

Trust, Security, and Nonlinear Retention Dynamics in FinTech Neobanking: An Explainable Machine Learning (XAI) Approach

2026-05-21

Abstract excerpt

This study examines customer retention intention in neobanking environments using a theory-informed explainable machine learning framework. Existing digital banking research typically relies on linear modelling approaches to explain retention behaviour, potentially overlooking nonlinear, value-range-dependent, and interaction-based predictive patterns. Using a publicly available survey of 305 neobank users, this s...

Topics

Open a Topic to create a Post that cites this publication.

Identifiers and source

Literature Corpus work: 887ffbcf-8bdc-507f-8af7-0d3b0fa6c165
DOI: 10.20944/preprints202605.1452.v1

Open publication

Related research

Semantic proximity does not establish scientific evidence.

Click a neighbor to travelStep 1 · 12 closest

Trust, Security, and Nonlinear Retention Dynamics in FinTech Neobanking: An Explainable Machine Learning (XAI) ApproachDOI 10.20944/preprints202605.1452.v1Read

Enhancing Financial Advisory Services with GenAI: Consumer Perceptions and Attitudes through SDL and AIDUA PerspectivesSemantic proximity Read

A Multi-Method Examination of Transformational Leadership and Citizenship Behavior: Insights from Explainable Machine LearningSemantic proximity Read

From CRM to CXM: Strategic Marketing Shifts Enabled by Artificial IntelligenceSemantic proximity Read

Advancing Predictive Modeling in Behavioral Health with Gradient Boosted Bootstrap ModelSemantic proximity Read

The Impact of Machine Learning on Business Productivity: A Comprehensive Study within the Quality 5.0 FrameworkSemantic proximity Read

The Role of Explainable Artificial Intelligence (XAI) in Enhancing Strategic Decision-Making: A Mixed-Methods Approach Across IndustriesSemantic proximity Read

Customer satisfaction in the digital era: evidence from Islamic bankingSemantic proximity Read

Machine learning augmentation reduces prediction error in collective forecasting: development and validation across prediction marketsSemantic proximity Read

Theories and models: What they are, what they are for, and what they are aboutSemantic proximity Read

Navigating Personal Finance during the Coronavirus PandemicSemantic proximity Read

On the Impact of FinTech Adoption on the Profitability and Competitiveness of Banks in Qatar: A Two-Decade Panel Analysis (2005–2024)Semantic proximity Read