Article
The Impact of Innovativeness in Hospitality Industry Service Operation on Guest Satisfaction in Hurghada City Resorts
2023-11-10
Abstract excerpt
<title>Abstract</title> <p>Service innovation is essential for improving service and increasing guest satisfaction. Aside from the significance of technology and tangible products, innovation increases guest satisfaction by stimulating their five senses perception. To produce Service Innovation, Service-Dominant Logic highlights the role of innovativeness in service delivery in accordance with guest perception. T...
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Identifiers and source
- Literature Corpus work
- 4de9fbc3-bb26-578e-9932-f584d0935cfd
- DOI
- 10.21203/rs.3.rs-3584235/v1