Article

Improvement of Outpatient Service Processes: A Case Study of the University of Hong Kong-Shenzhen Hospital

2023-01-11

Abstract excerpt

This work presents a case study on The University of Hong Kong-Shenzhen Hospital (HKU-SZH), which was the first to implement an outpatient appointment registration system. This study provides an anatomy of the hospital outpatient process through various methods and theories, such as literature review, field research, expert consultation, business process improvement theory and Information technology, with the obje...

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Literature Corpus work: 60194cb0-e243-5e00-89c0-566ef4bbabf6
DOI: 10.21203/rs.3.rs-2443699/v1

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