Article

Taritbandhu: A Human-Centered Conversational Agent for Electricity Customers in Bangladesh

2026-02-09

Abstract excerpt

Electricity service navigation in Bangladesh is hindered by opaque billing, complex complaint resolution, and limited access to information, often requiring inefficient manual processes. To address these challenges, this paper introduces TaritBandhu, a hybrid AI and database-driven service system designed to streamline customer support for Bangla-speaking users. The system features a three-tier architecture compri...

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Literature Corpus work: 2b38b3a6-e6c8-564a-a1df-003a5e52abe0
DOI: 10.20944/preprints202602.0715.v1

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