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Artificial Intelligence Enabled Complaint and Feedback Management in the NHS: A Strategic and Operational Leap Forward

2025-11-17

Abstract excerpt

The National Health Service (NHS) receives thousands of complaints weekly, yet existing systems remain largely manual, inconsistent, and unable to generate strategic insights. This paper examines the potential of Artificial Intelligence (AI) and digital technologies to transform complaint and feedback management within the NHS. Using a pilot initiative at Oxford University Hospitals (OUH) as a case study, the arti...

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Literature Corpus work
707f7c44-7674-54b3-b349-06f0ad3908ea
DOI
10.22541/au.176337037.76221558/v1
Open publication

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Artificial Intelligence Enabled Complaint and Feedback Management in the NHS: A Strategic and Operational Leap ForwardDOI 10.22541/au.176337037.76221558/v1
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