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Guidance Principles for the Development of Adaptive Self‐Regulating Guidelines for the Use of Generative Artificial Intelligence in the Business Customer Experience

2025-04-19

Abstract excerpt

Generative artificial intelligence (GenAI) continues to influence all aspects of our business and society and is fast becoming unavoidable due to its capabilities in streamlining and automating business processes. However, businesses are continuously facing the moral dilemma of wanting to optimise and leverage the benefits of GenAI without experiencing unintended harms and gaps associated with its use. To this end...

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Literature Corpus work
e468051c-e749-5ccf-86e6-42fc72783091
DOI
10.20944/preprints202504.1557.v1
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Guidance Principles for the Development of Adaptive Self‐Regulating Guidelines for the Use of Generative Artificial Intelligence in the Business Customer ExperienceDOI 10.20944/preprints202504.1557.v1
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