Automating Responses to Patient Portal Messages Using Generative AI

Abstract excerpt

<h4>ABSTRACT</h4> <h4>Background</h4> Patient portals serve as vital bridges between patients and providers, playing an increasing role in healthcare communication. The rising volume and complexity of these messages is exacerbating physician and nursing burnout. Recent studies have demonstrated that AI chatbots can generate message responses that are viewed favorably by healthcare professionals; however, these s...

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Literature Corpus work

727ee5eb-3e4d-505a-b884-f28e16f869ca

DOI

10.1101/2024.04.25.24306183