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AI Chatbots Versus Human Healthcare Professionals: A Systematic Review and Meta-Analysis of Empathy in Patient Care

2025-06-09

Abstract excerpt

<h4>ABSTRACT</h4> <h4>Background</h4> Empathy is widely recognised for improving patient outcomes ranging from reduced pain and anxiety to improved patient satisfaction, and its absence can cause harm. Meanwhile, use of artificial intelligence (AI)–based chatbots in healthcare is rapidly expanding, with one in five general practitioners (GPs) using generative AI to assist with tasks such as writing letters. Seve...

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Literature Corpus work
0d711734-297d-5a65-8f7a-5245b5233b0e
DOI
10.1101/2025.06.09.25329258
Open publication

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