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Perceptions of Performance Measurement Systems among Clinical Managers: Implications for Waiting Time reduction

2025-09-24

Abstract excerpt

This paper investigates whether clinical unit managers’ perceptions of performance measurement systems (PMS) influence service outcomes, specifically patient waiting time (WT) in specialized medical care. Reducing WT is a major challenge, as delays can compromise health outcomes and impact patient satisfaction. Drawing on theories of planned behaviour and organizational commitment, we hypothesize that when manager...

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Literature Corpus work
2e3d3176-ae34-5bb8-bfb9-1a50a86ad7c6
DOI
10.22541/au.175870637.70838113/v1
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Perceptions of Performance Measurement Systems among Clinical Managers: Implications for Waiting Time reductionDOI 10.22541/au.175870637.70838113/v1
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