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Do More Appointments Lead to Shorter Waits and Better Patient Experience? A Retrospective Observational Study of NHS Primary Care

2026-07-31

Abstract excerpt

<h4>Introduction</h4> Primary care productivity and performance are hard to measure because patient health is not measured systematically and consistently. In England, productivity is measured using output (appointment volume) and two value-based metrics: waiting times and patient satisfaction. Higher productivity should improve all these metrics: more appointments should shorten waits, and shorter waits should r...

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Literature Corpus work
b6572df6-0de2-5695-84c9-b91de4f4173a
DOI
10.64898/2026.07.29.26359221
Open publication

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