Article

Assessing patient experience and attitude: BSC-PATIENT development, translation, and psychometric evaluation - a cross-sectional study

2022-01-10

Abstract excerpt

<h4>Background: </h4> Improving the healthcare sector in Palestinian territories is challenging. Organizations frequently use the balanced scorecard (BSC) for performance evaluation (PE) worldwide. BSC includes an evaluation of five perspectives: financial, customer, internal process, knowledge and innovation, and environmental. Most HealthCare Organizations (HCO) evaluated patient satisfaction in BSC, but none co...

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Literature Corpus work: 2d075a8e-960e-56bb-bd2a-54a00691997a
DOI: 10.21203/rs.3.rs-1143609/v2

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