Article

Prioritising Hospital Complaints: An Innovative Tool Using Large Language Model-Assisted Content Analysis and Machine Learning Algorithms

2025-06-08

Abstract excerpt

<h4>Background: </h4> In clinical settings, patients often express dissatisfaction through narrative speech or written text. However, most complaints management systems still rely on manual review or rule-based methods that fail to capture the severity or urgency of complaints. This leads to inconsistent triage, delayed resolution and missed opportunities for systemic improvement. A novel model leveraging large la...

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Literature Corpus work: e06d7db8-14da-54fd-a01d-47a00592b302
DOI: 10.1101/2025.06.07.25329193

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