Article

Clinician-Trained Artificial Intelligence for Enhanced Routing of Patient Portal Messages in the Electronic Health Record

2023-11-27

Abstract excerpt

<h4>ABSTRACT</h4> <h4>Background</h4> Increased use of electronic health records (EHR) and patient-initiated messaging has led to inefficiency, staff shortages, and provider burnout. We evaluated the impact of a natural language processing (NLP) algorithm for message routing on communication dynamics. <h4>Methods</h4> We developed an NLP model to accurately label inbound EHR messages from patients using a pre-t...

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Literature Corpus work: dc53cbe1-1be5-59dc-aaa4-648c1f8e6a43
DOI: 10.1101/2023.11.27.23298910

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