Sustaining Digital Therapeutic Relationships: The Evolution of Service Quality Cue Utilization from First to Repeat Consultations

Abstract excerpt

<title>Abstract</title> <p> <bold>Purpose</bold> Existing literature largely presupposes that as patients accumulate clinical encounters, their reliance on extrinsic quality cues—platform reputation chief among them—follows a trajectory of signal decay. Yet this paradigm prematurely generalizes from consumer goods contexts and overlooks boundary conditions in high-stakes credence services where diagnostic uncer...

Topics

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• Evidence-Based Medicine
• Guideline Adherence
• Information Dissemination
• Internet
• National Health Programs
• Practice Guidelines as Topic
• Quality Assurance, Health Care
• Societies, Medical

Identifiers and source

Literature Corpus work

27463d47-a788-5937-a57a-36067bf8b248

DOI

10.21203/rs.3.rs-9463453/v1