Back to search

Article

Understanding healthcare professionals’ responses to patient complaints in secondary and tertiary care in the UK: A systematic review and behavioural analysis

2023-11-20

Abstract excerpt

<title>Abstract</title> <p>Background. The path of a complaint and patient satisfaction with complaint resolution is often dependent on healthcare professionals’ (HCPs) first response. It is therefore important to understand the influences shaping HCP behaviour. This systematic review aimed to (1) identify the key actors, behaviours and factors influencing HCPs’ responses to complaints, and (2) apply behavioural...

Topics

Open a Topic to create a Post that cites this publication.

Identifiers and source

Literature Corpus work
dda47512-662a-56b7-9566-24cc840f0d46
DOI
10.21203/rs.3.rs-3193937/v1
Open publication

Related research

Semantic proximity does not establish scientific evidence.

Click a neighbor to travelStep 1 · 12 closest
Interactive article relationship graphSelect a related publication card to move it into the centre and load its closest explainable connections. Solid lines are source-backed structured connections. Dashed lines are semantic discovery signals and are not scientific evidence.
Understanding healthcare professionals’ responses to patient complaints in secondary and tertiary care in the UK: A systematic review and behavioural analysisDOI 10.21203/rs.3.rs-3193937/v1
Patients Perception on services related issues at Colonial War Memorial Hospital (CWMH) Clinical LaboratorySemantic proximity
The Dark Side of Nurse-Manager Leadership: Toxic Leadership Behaviours, Adverse-Event Reporting, and Care Quality—An Interpretive Descriptive StudySemantic proximity
Exploring stakeholder perspectives on the content, delivery, and contextual deliveryof shared decision-making for people living with subacromial pain syndrome: a multimethod study with future workshops and interviewsSemantic proximity
Deliver bad news – a cross-sectional study of the communication strategies used by physicians at the Maputo Central Hospital, MozambiqueSemantic proximity
Discharge Against Medical Advice From the Tamale Teaching Hospital: Who Is Involved, the Prevalence and Departmental DifferencesSemantic proximity
What can data mining tell us about patient safety? Using linear discriminant analysis to identify characteristics associated with positive safety rating in London NHS organisationsSemantic proximity
Health Complaints in Individual Visiting Primary Health Care: Population-Based National Electronic Health Records of IranSemantic proximity
What Patients Reward and Punish in Physician Communication: A Framework-Based Analysis of 62,319 Indian ReviewsSemantic proximity
“We’re here to help them if they want to come”: A qualitative exploration of hospital staff perceptions and experiences with outpatient non-attendanceSemantic proximity
A mixed-methods evaluation of patients’ views on primary care multi-disciplinary teams in ScotlandSemantic proximity
The Empirical Research of the Medical Staff – Patients Communicative Interaction in the Conditions of COVID-19 in Ukraine and ScotlandSemantic proximity
Navigating Risk Without Protection: Defensive Medicine Among General Practitioners in a Fragile Afghan Health SystemSemantic proximity
Select a neighboring publication to make it the new centre.