Article

A Hybrid NLP Framework for Measuring Therapist Empathy in Online Counseling Responses

2026-05-12

Abstract excerpt

<title>Abstract</title> <p>Empathy is central to effective therapeutic communication, but measuring empathy in large-scale online counseling interactions remains challenging. This paper presents a hybrid natural language processing framework for estimating therapist empathy in online counseling responses. We define empathy using linguistic and semantic markers such as emotional acknowledgment, validation, support...

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Literature Corpus work: 9ea84f86-32b3-533b-ad80-4b393bd95a60
DOI: 10.21203/rs.3.rs-9667616/v1

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