Back to search

Article

From Tool to Social Actor: A Systematic Review of the Psychological Mechanisms Through Which Conversational AI Reshapes the Employee Experience

2026-06-25

Abstract excerpt

The rapid workplace diffusion of conversational artificial intelligence (CAI) introduces a new social actor, yet existing reviews often neglect the intrapsychic processes through which employees construe these systems. This systematic review synthesizes the psychological mechanisms through which CAI reshapes the employee experience. Following PRISMA guidelines, we analyzed 84 SSCI-indexed studies (2020–2026) using...

Topics

Open a Topic to create a Post that cites this publication.

Identifiers and source

Literature Corpus work
823a0af6-784e-5ec4-9d41-52afc151104b
DOI
10.20944/preprints202606.1797.v1
Open publication

Related research

Semantic proximity does not establish scientific evidence.

Click a neighbor to travelStep 1 · 12 closest
Interactive article relationship graphSelect a related publication card to move it into the centre and load its closest explainable connections. Solid lines are source-backed structured connections. Dashed lines are semantic discovery signals and are not scientific evidence.
From Tool to Social Actor: A Systematic Review of the Psychological Mechanisms Through Which Conversational AI Reshapes the Employee ExperienceDOI 10.20944/preprints202606.1797.v1
Personality Traits as Moderators of Human Trust and Reliance on Large Language Model-Powered Conversational Agents: A Scoping Review and the Personality–Trust Calibration FrameworkSemantic proximity
Beyond the Loop: A Tripartite typology of human-machine collaborationSemantic proximity
Tool or Companion? Reframing Conversational AI to Prevent Psychological HarmSemantic proximity
From Loop to Partnership: A Framework for Understanding the Evolving Paradigms of Human-AI CollaborationSemantic proximity
Tool or Companion? Reframing Conversational AI to Prevent Psychological HarmSemantic proximity
Who Embraces the Machine? How Familiarity, Mastery and Context Shape Attitudes towards AI InvolvementSemantic proximity
AI–Human Support Profiles Among Sustained Users of Conversational AI for Emotional Support in China: A Latent Profile AnalysisSemantic proximity
From Loop To Partnership: A Model For a Changing Paradigm Of Human-Ai PartnershipSemantic proximity
Artificial Intelligence and Organizational ChangeSemantic proximity
From Value Alignment to Directional Resonance: A Practical Path of Care Transmission in Human-AI SymbiosisSemantic proximity
The Soul of the AI: Governance, Ethics, and the Future of Human–AI IntegrationSemantic proximity
Artificial Intelligence and the Psychology of Human ConnectionSemantic proximity
Select a neighboring publication to make it the new centre.