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Exploring Patient and Staff Experiences of Video Consultations During COVID-19 in an English Outpatient Care Setting: Secondary Data Analysis of Routinely Collected Feedback Data

2020-12-17

Abstract excerpt

<h4>Background</h4> Video consultations (VCs) were rapidly implemented in response to COVID-19, despite modest progress prior to the pandemic. <h4>Objectives</h4> To explore staff and patient experiences of VCs implemented during COVID-19, and use feedback insights to support quality improvement and service development. <h4>Methods</h4> Secondary data analysis was conducted on 955 (22.6%) patient responses and 521...

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Literature Corpus work
7cc56d78-1a55-59fa-8805-45c732a1f4f1
DOI
10.1101/2020.12.15.20248235
Open publication

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Exploring Patient and Staff Experiences of Video Consultations During COVID-19 in an English Outpatient Care Setting: Secondary Data Analysis of Routinely Collected Feedback DataDOI 10.1101/2020.12.15.20248235
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