Article

PS1-18: Do Patients Use Online Messaging to Substitute for Office Visits and Phone Calls? Results from a Natural Experiment

2014-09-01

Abstract excerpt

<h4>Background/Aims</h4> We evaluated the effect of online messaging between patients and providers on other healthcare utilization. Messaging may increase the administrative burden on providers but may also substitute for utilization such as calls or visits. To identify the effect of messaging, we exploited a natural experiment, which occurred in 3/2011, when a large multispecialty practice in California lowered...

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Identifiers and source

Literature Corpus work: 500047cc-da47-5b08-8c91-39fb51ef1dbf
DOI: 10.3121/cmr.2014.1250.ps1-18
PMCID: PMC4453382

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