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User feedback on the NHS Test & Trace Service during COVID-19: the use of machine learning to analyse free-text data from 37,914 UK adults

2022-11-24

Abstract excerpt

<h4>Objectives</h4> The UK government’s approach to the pandemic relies on a test, trace and isolate strategy, mainly implemented via the digital NHS Test & Trace Service. Feedback on user experience is central to the successful development of public-facing services. As the situation dynamically changes and data accumulate, interpretation of feedback by humans becomes time-consuming and unreliable. The specific ob...

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Literature Corpus work
e6431831-f661-52d8-a06d-fb08bd08805d
DOI
10.1101/2022.11.24.22282691
Open publication

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