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Evaluating Airline Service Quality Using Fuzzy DEMATEL and ANP

2017-11-06

Abstract excerpt

A hybrid fuzzy MADM method is proposed in this paper for evaluating airline service quality. Fuzzy set theory is used since it helps in measuring the ambiguity of concepts associated with human being’s subjective judgment. After reviewing service quality evaluation models especially in airline industry, SSQAI model was adopted as a construct for evaluating airline service quality in Iran. Fuzzy DEMATEL was a...

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Literature Corpus work
d2b22298-f433-5daf-875e-088184ec5d3d
DOI
10.20944/preprints201711.0031.v1
Open publication

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