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EXploring the journeys of Patients who End their Calls prior to Triage by NHS111: The EXPECT study

2024-10-10

Abstract excerpt

<h4>Background</h4> The English National Health Service (NHS) 111 telephone service aims to assist members of the public with urgent medical care needs. However, each year nearly 18% of the 20.6 million calls to 111 are abandoned prior to speaking to a health advisor. There are concerns that callers who are not triaged may not appropriately seek the correct level of care for their needs. The aim of this study was...

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Literature Corpus work
47c48948-2765-5d03-914d-967090298ff0
DOI
10.1101/2024.10.10.24315243
Open publication

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EXploring the journeys of Patients who End their Calls prior to Triage by NHS111: The EXPECT studyDOI 10.1101/2024.10.10.24315243
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